Cancellation Policy

At Etheniq Aura, we aim to process orders efficiently to ensure timely delivery and maintain product quality. This Cancellation Policy explains when and how an order may be cancelled after placement. By placing an order on [WEBSITE URL], you agree to the terms outlined below.

Can I cancel my order after placing it?

Yes, an order may be cancelled only if the cancellation request is raised within [TIME LIMIT – e.g., 2 hours] of placing the order and before it enters the processing or dispatch stage. Once the order is confirmed and processing begins, cancellation may not be possible due to immediate operational, packaging, and system-related actions.

How do I request an order cancellation?

To request a cancellation, you must contact Etheniq Aura as soon as possible by emailing [SUPPORT EMAIL ADDRESS] or contacting us via [CUSTOMER SUPPORT CHANNEL] with your order number and registered contact details. Cancellation requests are reviewed on a case-by-case basis and are subject to order status at the time of request.

What happens if my order has already been processed or shipped?

If your order has already entered processing or has been shipped, cancellation will not be permitted. In such cases, the order will be delivered as scheduled. Customers are advised to review product details, size charts, and order information carefully before confirming their purchase to avoid inconvenience.

Will I receive a refund if my cancellation is approved?

If a cancellation request is approved, the refund will be processed to the original payment method used at checkout. Refund timelines vary depending on the payment gateway and banking institution but are generally completed within [NUMBER OF BUSINESS DAYS] from cancellation confirmation. Etheniq Aura is not responsible for delays caused by third-party payment providers.

Are there any cancellation charges?

Etheniq Aura does not charge a cancellation fee if the order is cancelled within the permitted time window and before processing begins. However, if an order cannot be cancelled due to processing or dispatch, no refund or partial refund will be applicable under the cancellation policy.

Can I cancel part of my order?

Partial cancellations may not be supported once an order is placed, as items are processed collectively. If partial cancellation is permitted in specific cases, it will be clearly communicated during confirmation. Otherwise, the order must be treated as a single transaction.

Can orders placed during sales or promotions be cancelled?

Orders placed during sales, promotional events, or limited-time offers may have restricted or no cancellation eligibility. Such conditions will be clearly stated on the product page or offer terms at the time of purchase. Customers are encouraged to review offer-specific terms before placing an order.

What happens if Etheniq Aura cancels my order?

In rare situations, Etheniq Aura may cancel an order due to stock unavailability, pricing errors, payment verification issues, or suspected fraudulent activity. If this occurs, the full order amount will be refunded to the original payment method within [NUMBER OF BUSINESS DAYS], and the customer will be notified using the registered contact details.