Shipping Policy

At Etheniq Aura, we aim to deliver every order with care, accuracy, and transparency. This Shipping Policy outlines how orders are processed, dispatched, and delivered once a purchase is made on [WEBSITE URL]. By placing an order with us, you confirm that you have read, understood, and agreed to this Shipping Policy along with our Terms & Conditions and other applicable policies.

Order Acceptance and Confirmation

All orders placed on the Etheniq Aura website are subject to acceptance and availability. Once an order is successfully placed, you will receive an order confirmation email or message at the contact details provided during checkout. This confirmation indicates that your order request has been received; however, dispatch will take place only after payment verification and internal processing are completed.

Etheniq Aura reserves the right to cancel or hold an order if there are concerns related to payment verification, incorrect address details, or suspected fraudulent activity. In such cases, our team may contact you using [CUSTOMER SUPPORT CONTACT DETAILS] for clarification.

Shipping Locations and Service Coverage

Currently, Etheniq Aura ships orders within [COUNTRY / REGION] only. Orders are dispatched from our authorised fulfillment centres. Delivery availability may vary depending on serviceability of the customer’s pin code as determined by our logistics partners.

International shipping, if applicable in the future, will be governed by a separate policy clearly communicated on the website.

Order Processing and Dispatch Timelines

All orders are processed within [NUMBER OF BUSINESS DAYS] business days after successful payment confirmation. Business days exclude Sundays and public holidays. Orders placed after [CUT-OFF TIME] or on non-working days will be processed on the next business day.

During periods of high demand, including sales events, festive seasons, or new collection launches, processing timelines may be extended. In such cases, customers will be notified via email or message regarding any delays.

Estimated Delivery Timelines

Once dispatched, domestic deliveries typically take [DELIVERY TIME RANGE] business days to reach the destination, depending on the delivery location and courier partner operations. Delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, logistical disruptions, regional restrictions, or courier delays.

Etheniq Aura does not guarantee delivery within a specific time frame unless expressly stated as part of a paid express shipping service, if available.

Shipping Charges and Free Shipping

Shipping charges, if applicable, will be calculated and displayed at checkout before payment confirmation. Etheniq Aura may offer free shipping on orders above [FREE SHIPPING THRESHOLD AMOUNT], subject to promotional conditions or ongoing offers.

Any shipping fees paid are non-refundable, except in cases where the return is due to an error solely attributable to Etheniq Aura.

Address Accuracy and Delivery Attempts

Customers are responsible for providing complete and accurate shipping details, including correct address, pin code, and a reachable phone number. Etheniq Aura shall not be held responsible for delivery delays, failed deliveries, or return-to-origin shipments caused by incorrect or incomplete address information.

If an order is returned due to unsuccessful delivery attempts or incorrect details, re-shipping may incur additional charges, which must be borne by the customer.

Shipment Tracking

Once your order is dispatched, you will receive a shipment confirmation along with a tracking number via [EMAIL / SMS / WHATSAPP]. Customers can use this tracking information to monitor the delivery status through the courier partner’s website.

If you face any difficulty tracking your shipment or notice irregular updates, you may contact [CUSTOMER SUPPORT EMAIL ADDRESS] with your order number for assistance.

Damaged, Missing, or Tampered Packages

Etheniq Aura takes packaging and dispatch quality seriously. Customers are strongly advised to inspect the outer package at the time of delivery. If the package appears visibly damaged, opened, or tampered with, it should be refused and reported immediately to [CUSTOMER SUPPORT EMAIL ADDRESS].

In case of missing items or incorrect products, customers must report the issue within [NUMBER OF HOURS] hours of delivery. For verification purposes, customers may be required to provide a clear unboxing video recorded at the time of opening the package. Claims raised without timely notification or supporting evidence may not be accepted.

Delayed or Lost Shipments

While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur. If your shipment has not been delivered within the expected timeframe, please contact our support team, and we will assist in coordinating with the courier partner.

If a shipment is confirmed as lost in transit after investigation, Etheniq Aura will offer a replacement or refund, subject to internal verification and courier confirmation.

Non-Delivery Due to Customer Unavailability

If delivery attempts fail due to customer unavailability, incorrect contact details, or refusal to accept the shipment, the order may be returned to our facility. In such cases, refunds or re-shipment will be processed at the discretion of Etheniq Aura, and shipping charges may be deducted where applicable.

Changes to Shipping Policy

Etheniq Aura reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being published on [WEBSITE URL]. Customers are encouraged to review this policy before placing an order.