Return, Exchange and Refund Policy
At Etheniq Aura, we are committed to delivering thoughtfully designed women’s fashion with consistent quality and care. We understand that online shopping can sometimes require adjustments, and this policy explains how returns, exchanges, and refunds are handled. By placing an order on https://etheniqaura.com/, you agree to the terms outlined below.
What is Etheniq Aura’s return and exchange policy?
Etheniq Aura follows a quality-first and hygiene-conscious return framework. Returns or exchanges are accepted only in specific circumstances, primarily related to manufacturing defects, damaged products, or incorrect items shipped. As a women’s clothing brand, we do not operate a trial-based shopping model, and therefore returns for reasons such as personal preference, styling expectations, or size selection errors are generally not accepted unless explicitly mentioned for a particular product or promotion.
Can I return a product if I change my mind after delivery?
At Etheniq Aura, we encourage customers to carefully review product descriptions, size guides, and images before placing an order. Returns due to change of mind, dislike of colour, fabric feel, fit preference, or incorrect size selection by the customer are not eligible for return, exchange, or refund. This policy helps us maintain product integrity and fair pricing for all customers.
What should I do if I receive a damaged or defective product?
If you receive a product with a manufacturing defect or physical damage, we request that you notify us within 4 DAYS from the time of delivery. You must contact us at aavistores@gmail.com with your order number, a clear description of the issue, and supporting images or videos. Once your request is received, our quality assurance team will review the case and determine the appropriate resolution, which may include a replacement, exchange, or refund at our discretion.
What if I receive the wrong item in my order?
If an incorrect product has been delivered, please inform Etheniq Aura within 4 DAYS of receiving the order. We will verify the claim based on order records and submitted evidence. Upon confirmation, we will arrange for the correct item to be shipped or provide an alternative resolution depending on product availability. The originally delivered item must be returned unused, with tags intact and in original packaging.
Is there a time limit to raise a return or exchange request?
Yes, all return or exchange requests related to defects, damages, or incorrect deliveries must be raised within [NUMBER DAYS] of delivery. Requests submitted beyond this window will not be eligible for review. This timeline is strictly enforced to ensure fairness, efficient resolution, and product traceability.
What conditions must the product meet to be eligible for return or exchange?
Any product approved for return or exchange must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact. Products showing signs of wear, alteration, perfume usage, makeup stains, or washing will not qualify for return or exchange. Etheniq Aura reserves the right to reject any returned product that does not meet these conditions.
How does the return verification process work?
Once a return or exchange request is approved, the product will undergo a mandatory quality inspection upon receipt at our facility. This inspection ensures that the returned item meets eligibility conditions. Approval of a return request does not automatically guarantee a refund or exchange until the product passes quality checks. If the item fails inspection, it will be returned to the customer without further action.
Do you offer exchanges instead of refunds?
Where applicable and subject to availability, Etheniq Aura may offer an exchange as a resolution instead of a refund. Exchanges are limited to the same product style and may be subject to size availability. If the requested size or product is unavailable, an alternative solution such as store credit or refund may be offered at our discretion.
How are refunds processed once approved?
Approved refunds are processed back to the original payment method used at checkout. Refund timelines may vary depending on the payment provider, bank processing times, or payment gateway policies. Typically, refunds are completed within 10 DAYS after successful quality inspection and approval. Etheniq Aura does not control delays caused by third-party financial institutions.
Are shipping charges refundable?
Shipping charges, including express delivery fees or COD charges, are non-refundable unless the return is due to an error or fault on the part of Etheniq Aura. In cases where a refund is approved for a defective or incorrect product, only the product value will be refunded unless otherwise stated.
What happens if my return request is rejected?
If a return or exchange request is rejected due to policy non-compliance, quality check failure, or delayed submission, the product will be shipped back to the customer. In such cases, no refund or exchange will be issued. Etheniq Aura’s decision in this matter shall be final and binding.
Do you allow returns on discounted or promotional items?
Products purchased during sales, clearance events, promotional campaigns, or using discount codes may have different return conditions. Unless explicitly stated otherwise, discounted items are not eligible for return, exchange, or refund. Customers are advised to review offer-specific terms before completing a purchase.
How are excessive return requests handled?
Etheniq Aura monitors return activity to prevent misuse of our policies. Accounts showing repeated or excessive return behaviour may be flagged for review. In such cases, Etheniq Aura reserves the right to restrict future return privileges, refuse service, or suspend the account to ensure fair use of our platform.
Can I cancel my order after placing it?
Once an order is confirmed, it enters processing immediately. Due to operational and logistical constraints, cancellation requests may not be accommodated after confirmation. Customers are advised to review their order details carefully before completing checkout.
How can I contact Etheniq Aura regarding returns or refunds?
- Email: aavistores@gmail.com
- Phone: 8392942942
- Business Address: Raghu Shopping Complex ,Shop no.6,7 ,1st Floor,Church Road Civil Lines Agra ,Pin 282002, Church Rd, Ramnagar Colony, Civil Lines, Agra, Uttar Pradesh 282002