Terms & Conditions

Welcome to Etheniq Aura. These Terms & Conditions govern your access to and use of [WEBSITE URL], including browsing, purchasing products, and engaging with any services offered through the website. By accessing or using this website, you agree to be legally bound by these Terms & Conditions, along with our Privacy Policy and any other policies referenced herein. If you do not agree with any part of these terms, you should refrain from using the website.

Etheniq Aura reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. Continued use of the website following the publication of any changes constitutes your acceptance of those changes.

Use of the Website

The website is operated by Etheniq Aura, a women’s clothing brand offering fashion apparel and related products through online retail channels. All products and content displayed on the website are provided for lawful personal use only. Any commercial use without prior written consent from Etheniq Aura is strictly prohibited.

The information, products, and services available on this website constitute an invitation to offer. Your placement of an order represents an offer to purchase, which Etheniq Aura may accept or reject at its sole discretion.

Eligibility

Use of this website is permitted only to individuals who are legally capable of entering into binding contracts under applicable laws. By using the website, you represent that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian. Etheniq Aura reserves the right to suspend or terminate access if it is discovered that the user does not meet eligibility requirements or is providing false information.

Account Registration and Accuracy of Information

You may browse the website without creating an account; however, certain features and conveniences may require registration. When creating an account, you agree to provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

Etheniq Aura reserves the right to suspend, restrict, or terminate any account found to be in violation of these Terms & Conditions, involved in fraudulent activity, or providing misleading or inaccurate information.

Electronic Communication

By using the website or contacting Etheniq Aura electronically, you consent to receive communications from us via email, SMS, WhatsApp, or other electronic means. These communications may include transactional messages, order confirmations, service updates, promotional content, or policy-related notices. Electronic communications shall satisfy any legal requirement for written communication.

Product Information and Pricing

Etheniq Aura makes every effort to ensure that product descriptions, images, sizing details, and pricing information are accurate. However, minor variations may occur due to photography, screen resolution, or manufacturing processes. Colours and textures displayed on your device may not exactly match the actual product.

In the event of pricing errors, typographical mistakes, or incorrect product information, Etheniq Aura reserves the right to correct such errors and cancel or refuse orders placed at incorrect prices, even after order confirmation, unless the order has already been dispatched.

Order Acceptance and Cancellation

All orders placed on the website are subject to acceptance by Etheniq Aura. We reserve the right to refuse or cancel any order for reasons including, but not limited to, stock unavailability, suspected fraud, pricing discrepancies, or verification issues. If an order is cancelled after payment has been processed, the refunded amount will be returned to the original payment method within [REFUND PROCESSING TIME].

Once an order is confirmed, cancellation requests may not be accepted due to immediate processing and operational costs, unless otherwise specified under a promotional or exceptional circumstance.

Shipping and Delivery

Shipping and delivery timelines, charges, and serviceability are outlined separately under the Shipping Policy. While Etheniq Aura aims to dispatch orders within the stated timelines, delays may occur due to factors beyond our control, including logistics disruptions, weather conditions, or regulatory restrictions. Such delays shall not constitute a breach of these Terms & Conditions.

Returns, Exchanges, and Quality Concerns

Etheniq Aura maintains strict quality control standards. In the rare event of a manufacturing defect or incorrect product delivery, customers must notify us within [NUMBER OF HOURS/DAYS] of receiving the order by contacting [CUSTOMER SUPPORT EMAIL] with supporting details and images.

Requests raised beyond this period may not be eligible for review. Returns or exchanges for reasons such as change of preference, incorrect size selection, or styling expectations are subject to brand discretion and may not be accepted unless explicitly stated in the [RETURN POLICY].

Products must be returned unused, unwashed, with original tags and packaging intact. Etheniq Aura reserves the right to refuse returns that do not meet these conditions.

User Content, Reviews, and Feedback

Any reviews, comments, suggestions, or feedback submitted to Etheniq Aura, whether through the website, email, or social platforms, shall become the property of Etheniq Aura. By submitting such content, you grant Etheniq Aura the unrestricted right to use, reproduce, modify, publish, and display the content for marketing, promotional, or operational purposes without compensation.

You agree that any content you submit will not violate the rights of any third party or contain unlawful, defamatory, obscene, or misleading material. Etheniq Aura reserves the right to remove or moderate user-submitted content at its discretion.

Intellectual Property Rights

All website content, including text, images, graphics, logos, designs, videos, and software, is the exclusive property of Etheniq Aura or its licensors and is protected under applicable intellectual property laws. Any unauthorised reproduction, distribution, or use of this content without written permission is strictly prohibited and may result in legal action.

Trademarks

The brand name Etheniq Aura, along with its logos, taglines, designs, and product identifiers, are trademarks owned by Etheniq Aura. Any unauthorised use of these trademarks is prohibited and may result in legal consequences.

Limitation of Liability

Etheniq Aura shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the website or products purchased, including but not limited to loss of data, revenue, or profits. All products and services are provided on an “as is” and “as available” basis, without warranties unless expressly stated.

Indemnification

You agree to indemnify and hold harmless Etheniq Aura, its owners, employees, affiliates, and partners from any claims, liabilities, damages, or expenses arising out of your misuse of the website, violation of these Terms & Conditions, or infringement of any third-party rights.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts located in [ STATE].

Severability and Entire Agreement

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms & Conditions, along with referenced policies, constitute the entire agreement between you and Etheniq Aura regarding website use.